Help

General:

Q. What is a xxxmagstore account?
A. A xxxmagstore account allows you to access and read your purchases on multiple devices; including PC and Mac and Android. You can see what formats your favourite title is available for on the magazine’s page on xxxmagstore. An account also protects your purchases in the case of a lost or stolen device.

Q. How long will my order(s) take to arrive?
A. Your purchases will be available immediately under the ‘My Magazines’ section of xxxmagstore online and in ‘My Library’ on the apps. If for any reason this is not the case please contact help@xxxmagstore.com 

Q. I’ve ordered a subscription when will it start?
A. Subscriptions start from the first new issue released after you take out your subscription. If you would like to use some of your subscription as ‘credits’ for back issues on the PC/ Mac please contact help@xxxmagstore.com with your username (email) and which issues you would like.

Q. Why are my purchases not showing up on my new/ other device?
A. You need to login to your xxxmagstore account on each app and device which you use. This will then sync your purchases.
Is the covermount material availble with purchases?
Covermount content is not available in the digital issues unless stated

Android apps:

Q. How do I download the app for my title?
A. If an app is available for your favourite title the Marketplace logo will appear on that title’s page on xxxmagstore, simply click on the logo to go through to the app page for that title. Each app comes with one issue included in the price.

Q. How do I login to my xxxmagstore account on the Android apps?
A. The Android apps will prompt you to login/ register on start-up.

xxxmagstore online info:

Single items
Single items are delivered shortly after your payment is completed and will appear in the Magazines section of your account. Some items can require extra processing time and may take up to 24 hours to appear. You will receive a confirmation email from xxxmagstore and receipt email from Barclays during this period. Please contact us if you item does not appear within 24 hours.

Subscriptions
Subscription items are delivered the same way as single items with the content served according to the publisher's schedule over the period advertised (for example, a publisher may publish their editions to your subscription once a month, twice a month, or bi-monthly). Once purchased you will see the subscription in the subscriptions tab in your account and any publications available to you from this subscription. New publications are added by the subscription publisher according to their own schedule and each time new publications are added you will receive a notification email with confirmation of your new item.

If you purchase a subscription you will have access to previous publications once the subscription ends, but will not receive any new publications.

Credit Card Retention:
Pocket Mags does not keep your credit card information on file after your transactions are complete. Each transaction that you make will be sent to GTSBilling- where your credit card information is stored.

Technical:
Digital issues are viewed in-browser and require an active connection and the latest Flash player. Pages cannot be printed.

Contact:
If you have any further queries please do not hesitate to contact us at help@xxxmagstore.com we will endeavour to respond to your enquiries as soon as possible.